Help Centre
Frequently Asked Questions
Search quick answers about applications, programmes, fees, ESIS, Moodle, Microsoft 365, online learning, timetables and student support at ZCAS University.
46 answers available. You can also choose a category below.
01
Admissions & Applications
4 questions
How do I apply to ZCAS University?
Apply online through the ZCAS University application portal. Choose the available intake and programme, then follow the on-screen steps. If you need help with the application process or entry requirements, contact Student Administration at admissionsdesk@zcasu.edu.zm.
Where can I find the entry requirements?
Entry requirements vary by programme. Check the Admissions page or open the programme you are interested in to view its published requirements. Student Administration can also guide you at admissionsdesk@zcasu.edu.zm.
How do I know which programmes are currently accepting applications?
Current intakes and programmes accepting applications are shown on the online application portal. If the programme or intake you want is not displayed, confirm availability with Student Administration at admissionsdesk@zcasu.edu.zm.
Who should I contact for help with admissions or applications?
Please contact Student Administration at admissionsdesk@zcasu.edu.zm for assistance with applications, admission requirements and general admission enquiries.
02
Programmes & Study Modes
4 questions
What programmes does ZCAS University offer?
ZCAS University offers programmes across its Schools of Business; Social Sciences; Computing, Technology and Applied Sciences; and Law. Use the Programmes page to browse the current published catalogue.
Where can I see undergraduate programmes?
Use the Undergraduate Programmes page to view the currently published bachelor's, diploma and certificate-level offerings.
Where can I see postgraduate programmes?
Use the Postgraduate Programmes page to view the currently published master's, doctoral and postgraduate diploma offerings.
Which study modes are available?
Study modes depend on the programme and may include full-time, evening or distance learning. Check the relevant programme page or contact Student Administration to confirm the mode available for your programme and intake.
03
Fees & Payments
3 questions
Where can I find the current fees?
Use the Fees page for the latest published fee information and payment guidance. Always confirm the current fee schedule before making a payment.
Where can I find the approved payment methods?
Approved payment methods and payment instructions are published on the Fees page. Always use official ZCAS University payment details.
What should I do if I have a payment or statement query?
For payment allocation, account statements or fee clarification, contact the relevant University finance office using the official contact details on the Contact page. Include your student number and payment reference where applicable, but do not share passwords or sensitive banking credentials.
04
ESIS & Registration
3 questions
What is ESIS and how do I access it?
ESIS is the ZCAS University Student Information System. Students use it for student-related information and services. Access it at https://esis.zcasu.edu.zm.
What should I do if a course is not registered on ESIS?
If a course you expect to take is not registered on ESIS, contact Student Administration for assistance with your registration before treating it as a Moodle problem. You can email admissionsdesk@zcasu.edu.zm.
Where do I find my Microsoft 365 account credentials?
Sign in to ESIS at https://esis.zcasu.edu.zm and check the News and Updates section for “365 Microsoft Account Credentials”. Use the Microsoft password listed there.
05
Moodle & E-Learning
3 questions
How do I access Moodle?
Open ZCAS University Moodle at https://moodle.zcasu.edu.zm. Never share your password in the chatbot or by email.
A course is missing from Moodle. What should I check first?
First confirm on ESIS that the course has been registered. If it is registered, open Moodle, go to My courses and set the course filter to All, then check again. If the course is still missing after both checks, seek further assistance and include your student number and course/module details. Never send your password.
What should I do if I cannot sign in to Moodle?
Confirm that you are using the correct student credentials and try again carefully. If you continue to have an access problem, contact ICT Support at itsupport@zcasu.edu.zm. Do not send your password in the email or chatbot.
06
Microsoft 365 & Student Email
4 questions
Is my ZCAS University email a Microsoft account?
Yes. Your ZCAS University student email address is a Microsoft account. It is used for Outlook and for Microsoft 365 services such as Word, Excel and OneDrive, as well as learning resources that require Microsoft sign-in. Your student email normally follows the format studentID@zcasu.edu.zm.
Where do I get the password for my Microsoft 365 account?
Sign in to ESIS at https://esis.zcasu.edu.zm and open News and Updates. Look for “365 Microsoft Account Credentials” and use the Microsoft password listed there. On first sign-in you may be prompted to set up an authentication method and change your password.
What if the Microsoft credentials on ESIS do not work?
If the Microsoft credentials listed on ESIS do not work, contact the ICT Office at itsupport@zcasu.edu.zm. Include your student number and a brief description of the error, but never send your password.
Why should I sign in to Outlook with my student email?
The University sends official notices and communication to students through their ZCAS University student email. Use the same ZCAS University Microsoft account to sign in to Outlook and check it regularly.
07
Timetables & Assessments
6 questions
Where can I find class timetables?
Use the Timetables hub to open the current Full-Time / Part-Time or Distance / ODeL class timetable. The hub also provides access to examination timetables and the timetable archive.
Where can I find mid-semester and final examination timetables?
Published mid-semester, final, deferred and supplementary examination timetable PDFs are available from the Examination Timetables page. Each publication shows its academic year, semester, version, publication date and revision note where applicable.
How do I know whether an examination timetable has been revised?
The Timetables page displays the version, last publication/update date and any change note entered by the Examinations Office. Always use the latest current version and disregard an earlier version where the page indicates that a revision has been published.
Where can I find the Full-Time or Part-Time timetable?
Use the published ZCAS University timetable page for Full-Time and Part-Time timetable information.
Where can I find the Distance Learning timetable?
Use the published Distance Learning timetable page for the current distance timetable information.
Where can I find examination or assessment timetable information?
Check the Timetable and University updates for the latest published examination or assessment timetable information. If you cannot locate the relevant timetable, contact Student Administration for guidance.
09
Online Learning & ODeL
2 questions
Who should I contact about online class links?
For problems with online class links, contact the ODeL Department at odel@zcasu.edu.zm. Include your student number, course/module name or code, and a short description of the problem. Do not include your password.
Who should I contact about lecture recordings?
For missing or inaccessible online lecture recordings, contact the ODeL Department at odel@zcasu.edu.zm. If the recording opens but asks for Microsoft sign-in, use your ZCAS University Microsoft account.
10
Examinations & Academic Records
4 questions
Who should I contact for examination queries, results or transcript requests?
Examination-related queries, results enquiries and transcript requests should be directed to the Examinations Office at examinations@zcasu.edu.zm. Include your student number and clearly state the assistance you need.
Where can I find the General Examination Room Regulations?
The General Examination Room Regulations are available on the Policies, Regulations & Forms page. Students should read the regulations before sitting examinations, including rules on arrival times, identification, prohibited electronic devices and examination conduct.
What are some key examination room rules I should remember?
Students should read the full General Examination Room Regulations before an examination. Key rules include: candidates are admitted only up to 30 minutes after the examination starts; institutional ID or NRC must be displayed; unauthorised materials and electronic devices such as mobile phones are not allowed; strict silence must be observed; and examination misconduct may lead to eviction or disqualification.
Where can I get the Extenuating Circumstances or Deferred Examination form?
The Extenuating Circumstances form is available on the Policies, Regulations & Forms page. The form covers requests such as extensions, deferred examinations, leave of absence and interruption of studies where extenuating circumstances apply.
11
Student Support
1 questions
Where can I access ZCAS University student systems and support services?
Use the Current Students Hub for quick access to ESIS, Moodle, Microsoft 365, class and examination timetables, fees, policies and forms, library resources, ODeL support, examinations support, the Dean of Students and ICT Support.
12
Library & Learning Resources
1 questions
Who should I contact for help with library resources?
For assistance with library resources and e-resources, email resources@zcasu.edu.zm. You may also contact dokowe.chimuka@zcasu.edu.zm for library support.
13
Student Welfare & Dean of Students
3 questions
What student welfare services are available?
The Student Welfare Policy provides for services including counselling and mental health support, medical services, placement support, sports and recreation, accommodation support, orientation, academic support, ICT services and financial aid or scholarship guidance.
How can a student report harassment?
Under the Student Anti-Harassment Policy, a student may raise an informal complaint with a trusted member of staff or the Dean of Students. A formal complaint is submitted in writing to the Dean of Students and should provide the relevant details of the incident and any supporting evidence. For assistance, contact dosa@zcasu.edu.zm.
How do I contact the Dean of Students?
For student welfare and Dean of Students matters, email dosa@zcasu.edu.zm. The Dean of Students Office supports student welfare services and can guide students to the appropriate support service.
14
Student Support & Contacts
4 questions
How do I contact Student Administration?
For admissions, applications, registration guidance and general student administration enquiries, email admissionsdesk@zcasu.edu.zm.
How do I contact ICT Support?
For technical support with Microsoft accounts and other ICT-related access issues, email itsupport@zcasu.edu.zm. Include your student number and a clear description of the problem, but never send your password.
How do I contact the ODeL Department?
For online class links, online learning support and lecture recording issues, email the ODeL Department at odel@zcasu.edu.zm.
What if my question is not covered in the FAQs?
Try Ask ZCASU for quick guidance. If you still need help, contact Student Administration at admissionsdesk@zcasu.edu.zm and they can assist you or direct you to the appropriate office.
15
Policies, Regulations & Forms
1 questions
Where can I find ZCAS University student policies, regulations and forms?
Use the Policies, Regulations & Forms page to search and open student policies, examination regulations, academic forms and useful directories. The page is maintained from the University website admin panel so additional documents can be added as needed.
16
Graduation & Alumni
1 questions
Where can I find graduation booklets, photos and ceremony highlights?
Use the Graduation & Milestones hub to explore graduation galleries, ceremony highlights, graduate stories and official graduation booklets from one place.
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08
Social Media & Communication
2 questions
Where can I follow ZCAS University on social media?
Does ZCAS University have an official WhatsApp Channel?