Frequently Asked Questions

Apply online through the ZCAS University application portal. Choose the available intake and programme, then follow the on-screen steps. If you need help with the application process or entry requirements, contact Student Administration at admissionsdesk@zcasu.edu.zm.

Entry requirements vary by programme. Check the Admissions page or open the programme you are interested in to view its published requirements. Student Administration can also guide you at admissionsdesk@zcasu.edu.zm.

Current intakes and programmes accepting applications are shown on the online application portal. If the programme or intake you want is not displayed, confirm availability with Student Administration at admissionsdesk@zcasu.edu.zm.

Please contact Student Administration at admissionsdesk@zcasu.edu.zm for assistance with applications, admission requirements and general admission enquiries.

ZCAS University offers programmes across its Schools of Business; Social Sciences; Computing, Technology and Applied Sciences; and Law. Use the Programmes page to browse the current published catalogue.

Use the Undergraduate Programmes page to view the currently published bachelor's, diploma and certificate-level offerings.

Use the Postgraduate Programmes page to view the currently published master's, doctoral and postgraduate diploma offerings.

Study modes depend on the programme and may include full-time, evening or distance learning. Check the relevant programme page or contact Student Administration to confirm the mode available for your programme and intake.

Use the Fees page for the latest published fee information and payment guidance. Always confirm the current fee schedule before making a payment.

Approved payment methods and payment instructions are published on the Fees page. Always use official ZCAS University payment details.

For payment allocation, account statements or fee clarification, contact the relevant University finance office using the official contact details on the Contact page. Include your student number and payment reference where applicable, but do not share passwords or sensitive banking credentials.

ESIS is the ZCAS University Student Information System. Students use it for student-related information and services. Access it at https://esis.zcasu.edu.zm.

If a course you expect to take is not registered on ESIS, contact Student Administration for assistance with your registration before treating it as a Moodle problem. You can email admissionsdesk@zcasu.edu.zm.

Sign in to ESIS at https://esis.zcasu.edu.zm and check the News and Updates section for “365 Microsoft Account Credentials”. Use the Microsoft password listed there.

Open ZCAS University Moodle at https://moodle.zcasu.edu.zm. Never share your password in the chatbot or by email.

First confirm on ESIS that the course has been registered. If it is registered, open Moodle, go to My courses and set the course filter to All, then check again. If the course is still missing after both checks, seek further assistance and include your student number and course/module details. Never send your password.

Confirm that you are using the correct student credentials and try again carefully. If you continue to have an access problem, contact ICT Support at itsupport@zcasu.edu.zm. Do not send your password in the email or chatbot.

Yes. Your ZCAS University student email address is a Microsoft account. It is used for Outlook and for Microsoft 365 services such as Word, Excel and OneDrive, as well as learning resources that require Microsoft sign-in. Your student email normally follows the format studentID@zcasu.edu.zm.

Sign in to ESIS at https://esis.zcasu.edu.zm and open News and Updates. Look for “365 Microsoft Account Credentials” and use the Microsoft password listed there. On first sign-in you may be prompted to set up an authentication method and change your password.

If the Microsoft credentials listed on ESIS do not work, contact the ICT Office at itsupport@zcasu.edu.zm. Include your student number and a brief description of the error, but never send your password.

The University sends official notices and communication to students through their ZCAS University student email. Use the same ZCAS University Microsoft account to sign in to Outlook and check it regularly.

For problems with online class links, contact the ODeL Department at odel@zcasu.edu.zm. Include your student number, course/module name or code, and a short description of the problem. Do not include your password.

For missing or inaccessible online lecture recordings, contact the ODeL Department at odel@zcasu.edu.zm. If the recording opens but asks for Microsoft sign-in, use your ZCAS University Microsoft account.

Use the published ZCAS University timetable page for Full-Time and Part-Time timetable information.

Use the published Distance Learning timetable page for the current distance timetable information.

Check the Timetable and University updates for the latest published examination or assessment timetable information. If you cannot locate the relevant timetable, contact Student Administration for guidance.

For admissions, applications, registration guidance and general student administration enquiries, email admissionsdesk@zcasu.edu.zm.

For technical support with Microsoft accounts and other ICT-related access issues, email itsupport@zcasu.edu.zm. Include your student number and a clear description of the problem, but never send your password.

For online class links, online learning support and lecture recording issues, email the ODeL Department at odel@zcasu.edu.zm.

Try Ask ZCASU for quick guidance. If you still need help, contact Student Administration at admissionsdesk@zcasu.edu.zm and they can assist you or direct you to the appropriate office.